At pak92, your personal data is handled with the same level of care we apply to your PKR balance. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices available to you as a Member.
A plain-language overview of our core data protection commitments. The full legal text is set out in the sections below.
All personal data stored by pak92 is encrypted at rest using industry-standard AES-256 encryption. Your CNIC details, payment information, and account data are never stored in plain text.
pak92 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information belongs to you — we use it only to operate and improve your pak92 experience.
We only collect data you explicitly provide or that is generated by your use of the Platform. You have the right to access, correct, and request deletion of your personal data at any time.
pak92 complies with applicable data protection obligations under its international gaming licence. KYC and AML data is handled in strict accordance with regulatory requirements.
We use cookies to keep your session secure, remember your preferences, and analyse Platform performance. No tracking cookies are shared with external advertising networks.
Any promotional emails or account notifications from pak92 are sent directly by us. You can opt out of marketing communications at any time through your account settings or by contacting support.
pak92 ("we", "us", "our") operates the online betting and casino platform accessible at pak92.bet. We are the data controller responsible for the personal information of all registered Members and visitors to the Platform.
This Privacy Policy applies to all personal data collected through the pak92 website, mobile-optimised interface, customer support channels, and any other interaction you have with the pak92 Platform. It should be read alongside our Terms & Conditions.
If you have any questions about how pak92 processes your personal data, or if you wish to exercise any of your privacy rights, please contact us through the support channels described in Section 13 of this Policy.
pak92 collects personal data from you in the following ways: directly from you when you register or use the Platform, automatically through your interactions with the Platform, and from authorised third-party service providers such as payment processors and KYC verification partners.
The categories of personal data we collect include:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, CNIC number, date of birth, photograph | You (registration & KYC) |
| Contact Data | Email address, Pakistani mobile number, city of residence | You (registration) |
| Financial Data | JazzCash / EasyPaisa account reference, HBL / UBL / Meezan bank account details, transaction history in PKR | You & payment providers |
| Transaction Data | Deposit and withdrawal records, bet history, game session logs, bonus usage | Platform (automated) |
| Technical Data | IP address, device type, browser version, operating system, session duration | Platform (automated) |
| Usage Data | Pages visited, features used, search queries within the Platform, click patterns | Platform (automated) |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | You (support interactions) |
| Responsible Gaming Data | Self-exclusion status, deposit limit settings, reality-check preferences | You (account settings) |
We do not collect sensitive personal data such as religious beliefs, political opinions, or biometric data beyond what is strictly necessary for CNIC-based identity verification. We do not knowingly collect personal data from individuals under 21 years of age.
pak92 uses your personal data for the following purposes:
pak92 processes your personal data on one or more of the following legal bases:
Where pak92 relies on legitimate interests as a legal basis, we carry out a balancing assessment to confirm that our interests do not unduly override your privacy rights. You may request details of any such assessment by contacting our support team.
pak92 does not sell your personal data. We may share your data with the following categories of recipient only where strictly necessary and subject to appropriate contractual safeguards:
All third parties with whom pak92 shares personal data are required to process that data only for the specified purpose, in accordance with our instructions, and subject to appropriate security measures. pak92 remains responsible for your data at all times.
pak92 uses cookies and similar tracking technologies to operate the Platform securely, remember your preferences, and understand how Members use our services. The following categories of cookies are used:
pak92 does not use advertising or tracking cookies that share data with external advertising networks or social media platforms. You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to use the Platform.
pak92 retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law and our regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, pak92 will securely delete or anonymise your personal data. Where complete deletion is not immediately possible due to backup or archival processes, pak92 will ensure the data is isolated from further processing until deletion is possible.
pak92 implements robust technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security framework includes:
As a pak92 Member, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us via live chat or email at the details set out in Section 13.
Request a copy of the personal data pak92 holds about you. We will respond within 30 days.
Request correction of any inaccurate or incomplete personal data in your account.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that pak92 restricts processing of your data while a complaint or rectification request is being resolved.
Receive a copy of the personal data you provided to pak92 in a structured, machine-readable format.
Object to pak92 processing your data for direct marketing purposes. This right is absolute and will be acted upon immediately upon receipt.
pak92 will respond to all privacy rights requests within 30 calendar days. Where a request is complex or numerous, this period may be extended by a further 60 days, and you will be notified accordingly. Exercising your privacy rights is free of charge. Requests that are manifestly unfounded or excessive may be subject to a reasonable administrative fee.
pak92 is strictly an adult platform. No individual under the age of 21 is permitted to register or use the pak92 Platform. We do not knowingly collect personal data from individuals under 21 years of age.
Age verification is enforced at the point of registration and again before any withdrawal is processed, through mandatory CNIC verification. If pak92 discovers that personal data has been collected from a person under 21, that account will be immediately suspended, all data will be securely deleted, and any funds deposited will be returned through the original payment method.
pak92 operates under an internationally recognised gaming licence. As a result, some of your personal data may be transferred to, stored, or processed in countries outside Pakistan where pak92's infrastructure partners or regulatory authorities are based.
Wherever your personal data is transferred internationally, pak92 ensures that appropriate safeguards are in place to protect it, including:
By registering with pak92 and accepting our Terms & Conditions, you acknowledge and consent to the international transfer of your personal data as described in this section.
pak92 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The effective date at the top of this Policy indicates when it was last revised.
Where a material change is made to this Policy — that is, a change that meaningfully affects how we collect, use, or share your personal data — pak92 will notify registered Members by email to the address on file at least 14 days before the change takes effect. Non-material changes, such as typographical corrections or minor clarifications, may be made without advance notice.
Your continued use of the pak92 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed of how pak92 protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pak92 processes your personal data, please contact us through the following channels:
All privacy-related requests and complaints will receive an acknowledgement within 72 hours and a substantive response within 30 calendar days. Where a request requires additional time to investigate, we will notify you of the extension and the reason for it.
If you are not satisfied with pak92's response to your privacy complaint, you have the right to escalate the matter to the data protection supervisory authority in the jurisdiction applicable to your situation, or to the alternative dispute resolution body designated under pak92's operating licence.
Thousands of players across Karachi, Lahore, and Islamabad trust pak92 with their data and their PKR. Bet on cricket, spin slots, and play live casino — all backed by our ironclad privacy commitment.
21+ only. Responsible Gaming applies. Terms & Conditions apply.